Last Updated: September 24, 2026

1. Service Provision & Account Management

Solstice Hosting agrees to furnish services to the customer subject to complete compliance with our Terms of Service and Acceptable Use Policy (AUP). We reserve the right to refuse service to any potential customer at our sole discretion.

Solstice Hosting shall be the sole arbiter as to what constitutes a violation of our policies. Failure to follow any terms is grounds for immediate account deactivation or termination without prior notice.

Our terms are subject to change at any time at our sole discretion. Policy changes do not constitute grounds for early contract termination or non-payment. Rate adjustments based on hardware availability or market fluctuations will be communicated prior to billing if they alter recurring monthly charges.

2. Refunds & Guarantees

Hosting service plans are eligible for a limited refund within 25 days of initial account registration. This applies exclusively to the first service of a new client. Additional orders, subsequent accounts, or customers who have previously held and canceled an account are not eligible.

Domain registrations, SSL certificates, and third-party add-ons are strictly non-refundable.

Violations of this agreement, service suspensions/terminations due to policy non-compliance, or misbehaving with our support team (via chat, ticket, phone, or email) will immediately void all refund eligibility. Refunds are only applicable for valid technical reasons that cannot be resolved by our team.

3. Billing, Invoicing, and Payments

Invoices for all services are generated 10 days prior to the due date. You are responsible for ensuring payment is completed on time.

Accounts that become past due will incur a non-negotiable 10% late fee after 5 days, automatically added to the invoice. Services affiliated with invoices over 20 days past due are subject to immediate termination.

Initiating a dispute or chargeback with PayPal, credit card issuers, or alternative payment processors will result in the immediate suspension of all services and a $100 administrative fine. False chargebacks are considered fraudulent.

4. Fair Usage, CPU Limits, and Storage

Service plans accommodate standard web hosting needs. Hosting accounts must not be used as remote file storage repositories. Any website where file storage exceeds 70% of total usage (in size or file count) without serving active web pages may be reviewed for compliance.

Customer scripts and services may not use more than 90% of one CPU core per process thread for more than 15 minutes, and no more than 200% of two CPU cores for more than 2 minutes. Exceeding these limits will result in automatic process throttling.

5. Backups, Data, and Migrations

While we maintain weekly hardware-mirrored backups (RAID 10) for emergency recovery purposes, users are strictly advised to maintain independent local backups. Solstice Hosting is not responsible for lost data, income, or resources resulting from faulty or non-existent user backups, nor do we restore accidentally deleted single files.

Site transfers are offered as a courtesy service for 30 days following your sign-up date. While our team makes every effort to assist, we cannot guarantee successful migrations from incompatible or proprietary hosting platforms.

6. Security, DMCA, and Abuse

Violating system or network security—including unauthorized data access, vulnerability scanning, network flooding, mail bombing, IP spoofing, or running services listed on the Spamhaus Register of Known Spam Operations—is strictly prohibited and may result in civil or criminal liability, alongside a $150 intentional abuse fine.

Valid DMCA notices sent to our abuse department will result in immediate removal or disabling of access to infringing material. Repeat offenders will be permanently terminated.

Last Updated: September 24, 2026

Solstice Hosting is proud to provide services that are easy to understand, and we strive for the same level of clarity in the policies that govern our service. In alignment with modern data protection standards (including the GDPR), we hold ourselves accountable for how we store and use your personal data.

1. The Information We Collect

When you order services, register accounts, or submit support tickets, we collect:

• Name and physical/billing address
• Email address and phone number
• Credit/Debit card information (processed securely through authorized third-party gateways)

2. Data Retention Windows

Personal information is retained for no longer than necessary to fulfill stated service purposes or for periods specifically required by law or regulation. Data used for product verification (such as SSL certificates and domain registrations) is retained for a minimum of 10 years.

Even upon a deletion or erasure request, we may retain personal data to the extent necessary for legitimate business interests, legal compliance, or contractual obligations.

3. The Way We Use Information

Information provided when placing an order is used strictly to complete that order and is never shared with outside parties except as necessary for fulfillment (e.g., domain registrars or payment processors). Return email addresses are used solely to answer inquiries received.

4. Data Security & Transmission

Data transmitted across our network is protected using industry-standard 256-bit SSL encryption. Business information is safeguarded using standard industry security measures, and our staff are strictly required to keep protected information confidential.

5. Children's Privacy

Protecting the privacy of minors is vital. We do not knowingly collect or maintain information from anyone under the age of 13, and our website is not structured to attract children under 13.

6. Accessing, Correcting, and Withdrawing Consent

You can access, view, or update your personally identifiable information at any time by logging into your client billing system under "Edit Account". You may withdraw overall consent for data processing by contacting our team directly at [email protected].